Terms & Conditions of Sales

Special conditions - internal rules of the property

1 -Arrival

Arrival is from 5:00 p.m. to 6:00 p.m. After 6:30 p.m., we can welcome you, so please let us know to leave the key at your disposal and give you the necessary instructions. Departure is set at 10:30 a.m. at the latest.

When booking, the linen/end-of-stay cleaning package is MANDATORY and must be added to the basket by the customer. Failing this, it will in any case be added by us. The linen is provided. End of stay cleaning is carried out by us. The apartment must be tidy and the bed linen stripped. The kitchen must be pre-cleaned (sink, oven, dishes and fridge empty and cleaned). Otherwise, an additional 50 euros will be charged.

2-Insurance
The Apartments areinsured by its owner for civil liability and fire. The owner declines all responsibility in the event of theft and/or damage to the property of the tenant and his guests, including vehicles parked in the free parking lot. The tenant is obliged to take out protection from his Insurance Company. public liability
Rental property known as ""VILLEGIATURE"" ensuring all the premises entrusted to it
, for damage such as fire, explosion, water damage which could be caused by itself or by its guests during the rental period.

3–Bedding
The Apartments are rented with bedding (box springs and mattresses), duvets, pillows.
Each mattress is equipped with a mattress protector which must in all cases
Be held in place when you leave. (Except in the event of an accident or
this will need to be washed).
Sheets are provided: And on your arrival your beds will be made (according to the number of people reserved).
Each bed must be equipped with a fitted sheet covering the mattress.
(140x200 or 90x190 or 160x200), a duvet cover enveloping the duvet (220x240 or 120x220 or 240x240), 1 or 2 pillowcases depending on the bed.

Before your departure, the bed sets will be folded and placed at the foot of the beds.
If it is found that the duvet is used as a diaper without its cover, you will be charged an additional €20 for cleaning each duvet.

4-Fire safety
The Apartments are equipped with a fire detection system which triggers an alarm in the presence of smoke or abnormally high temperature. This device must not under any circumstances be taken out of service by any means whatsoever.
The tenant must inform the guests and more particularly the parents of children that the use without valid reasons of the manual triggers located in the common areas triggers the audible alarm and therefore the immediate evacuation of the premises. AFire extinguisher is located in the staircase at the entrance and each floor.

Procedure in the event of a fire alarm:
1) Evacuate the apartment immediately
2) Call 06.71.82.31.24
3) Gather outside
4) Make sure everyone is out. Count the guests.
5) Use the fire extinguisher provided on the stairs.
-Practical note: Sparkling sparklers, mini fireworks for cakes and smoke bombs for dancing parties set off
Regularly sirens, it is better not to use them. Candles can be lit without any problems.

Emergency numbers are posted on the stairs
(18 for firefighters, 15 for Samu, 17 for police, 112 for emergency services by mobile phone).

5-Water is life
The one that comes out of the taps is drinkable, it comes from the town of La Petite Pierre, it is precious, let's save money there.

6–Ecological responsibility:
As the Apartments are located on the edge of a forest, the use of the barbecue is subject to the approval of the owner and may be prohibited in the event of unfavorable weather conditions.

It is absolutely forbidden to light an open fire anywhere around the property and surrounding areas. Under no circumstances will the tenant be able to take wood from the forest to burn it in the barbecues.

No papers or waste of any kind may be left in the forest and in the Staedel.

7–Stay / rules regarding noise:
The first and most important rule is common sense regarding respect for others. Rest and tranquility are priorities. Do not do anything which, through your own doing or that of your family or your relations, could harm the tranquility of the neighborhood, avoiding excessive noise or any other nuisance, particularly in the evening.Parents will encourage their children not to be too turbulent in their games, so as not to disturb the peace of other occupants. Silence must be required between 11 p.m. and 8 a.m.
In the event of a conflict or complaint, I reserve the right to exclude guests from the Apartments.

8–Sanitary:
Apart from toilet paper , nothing else should be thrown into the toilet bowls. Wipes of any kind, diapers, tampons, periodic towels must be placed in the trash bin provided in the bathroom.

9–The layout:
It has been designed for optimum use for the duration and quality of reception, also, bedding, furniture and various objects must not be transported outside the accommodation. All useful documentation on the region is available at the entrance to the Apartments and at the tourist office.

10–The case:
In the event of loss or damage to any element of the Apartments caused. If applicable, report this during your stay. Immediately inform the owner of any loss or damage occurring in the rented premises, even if no apparent damage results.
Users are financially responsible for any damage they may cause through their actions. They are responsible for all incidents or accidents that may occur to them or to third parties.

11–Maintenance of rented premises:
Everyone is required to refrain from any action that could harm cleanliness,
hygiene and the appearance of the site both inside the premises and outside and in the surrounding area. Cleaning is included in your price. Cleaning does not include tidying up the apartment, cleaning and putting away dishes and cooking.
On the other hand, the tenant is required to maintain the rented premises during his stay and to return them in a good state of cleanliness and rental repair at the end of his use. A cleaning fee of €50 will be requested in the event of non-compliance with this clause.

AND knowing that cleaning is provided by the owner, but you must
Take certain steps before your departure:
-Wash the dishes, -Empty the fridges, wash the interior and exterior walls
-Clean cooking appliances, hob top, oven interior and microwave oven.
-Clean the table, work surfaces, -Put away the equipment in the kitchen
-Empty trash cans and used bottles in the trash room.
Empty bathroom trash cans while respecting selective sorting .

- Place the fitted sheet, the duvet cover and the folded pillowcase(s) at the feet of the bed.

12–Parking lots:
Vehicles must be parked in the free parking lot at 150meters provided for this purpose and under no circumstances will they be parked in front of the Apartments. You will have the possibility to unload in front of the entrance.

13-Keys:
The entrance doors to each Apartment are fitted with key locks. When leaving the Apartments, you are required to close the premises. In the event of non-compliance with this article, you are responsible for all theft, damage and other material damage which will be subject to billing. For all items belonging to residents, you will be required to make your own declaration to your insurance and the Apartments declines all responsibility.

14–Household waste:
-Trash cans are provided for waste in the apartments. Waste is deposited in the trash area at the entrance to the building, right door. For selective sorting, you will find containers for glass (yellow basket), cardboard-plastic packaging and paper-newspaper (gray trash).
The other waste in the large orange trash can.

15–Garden furniture for Jerri Hans and Louise Weiss:
The outdoor table and chairs and the two deckchairs are at your disposal, be sure to keep them in good condition and not move them.

16–Water, electricity and heating:
The supply of water, electricity and heating is included in the rental price.To limit consumption: a few simple rules : - the heating must not be set above 20°. ¨To save on heating, do not leave doors and windows open for too long. Consider turning off or lowering the heating if you are away. -The supply of water is included in the rental price.To keep it that way, be careful not to let the water run unnecessarily.

17–Sheets –Household linens:
Sheets and household linen are provided free of charge for the number of people occupying the Apartment. You will have the possibility to wash them during your stay (a washing tablet is provided free of charge).


18–Instructions for Smokers:
Smoking is strictly prohibited inside the Apartments and in all common areas and on the terraces.

19-Wifi:
Access to wifi is free, the code will be given to you upon your arrival.

20-Animals:
Animals are allowed inside the Apartments under certain conditions with a supplement of €15 per stay
They are prohibited in the rooms . Animals should not climb on sofas and chairs . Outside, they must be kept on a leash and any droppings must be picked up.

21-Failure:
In the event of a breakdown, please contact us as quickly as possible (06.71.82.31.24) so that we can intervene or decide together on the procedure to follow for troubleshooting.

Terms and conditions :

1. Object

These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the monitoring of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform.

1. Reservation

The customer chooses the services presented on our reservation platform. He acknowledges having read the nature, destination and reservation methods of the services available on our reservation platform and having requested and obtained necessary and/or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held responsible in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

1. Booking process

Reservations made by the customer are made via the electronic reservation voucher accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request.The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes entering the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before validation of the reservation and, finally, validation of the reservation by the customer.

1. Acknowledgment of receipt of reservation

Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay.In the case of online reservation, the acknowledgment of receipt of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.

1. Cancellation or modification by the customer

The customer is reminded, in accordance with article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be subject to any modification and/or cancellation. The sums paid in advance, such as the deposit, will not be refunded.In this case, it is mentioned in the conditions of sale of the price. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone details are specified on the confirmation of the reservation sent by email. All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.

1. Consumption of the service

In accordance with the regulations in force in certain countries, the customer may be asked, upon arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form.Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to respect said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any reimbursement if a regulation has already been made. been carried out.

1. Responsibility

The photographs presented on our reservation platform are not contractual.Even if all the best efforts are made so that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to the third party, due to the client, in particular the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment which is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

1. Claims

Complaints relating to non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.

1. Price

The prices relating to the reservation of services are indicated before and during the reservation. Prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the reservation platform. If the establishment is debited in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special arrangements are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price.Taxes (local taxes, tourist taxes, etc.) where applicable, presented on the rates page, are to be paid directly on site to the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to the VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.

1. Payment

The customer communicates his bank details as a guarantee of the reservation except under special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc. depending on the possibilities offered by the establishment's reservation platform ) by directly indicating, in the area provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid as of time of consumption of the service) and the visual cryptogram. He must come to the establishment with the bank card that allowed him to guarantee the reservation. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where partial or total payment is debited at the time of booking. This prepayment is referred to as a deposit.In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as fixed compensation, of the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. The payment card may be refused for several reasons: stolen card, blocked card, ceiling reached, entry error, etc. In the event of a problem, the customer must contact their bank on the one hand, or the establishment on the other hand to confirm your reservation and method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address communicated by the establishment.

1. Respect for privacy

The customer is informed, on each of the personal data collection forms, of the obligatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the carrying out of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank, for the execution of the reservation contract.The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com, in their professional capacity, have committed to the establishment to take all security measures and respect data confidentiality for said data transfers.

1. Proof Convention

Entering the required banking information, as well as acceptance of these general conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. Computerized records kept in elloha.com's computer systems. will be kept in reasonable security conditions and considered as proof of communications, orders and payments between the parties.The customer is informed that his IP address is recorded at the time of booking.

1. Force majeure

Force majeure means any event external to the parties which is both unpredictable and insurmountable and which prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Force majeure or fortuitous events are those usually recognized by the case law of French Courts and Tribunals. Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the resulting costs.

1. Litigation

These General Conditions of Sale are governed by the law of the country of establishment without hindering any mandatory protective provisions that may be applicable in the country of residence of consumers.

1. Entirety

These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or reservation request express the entirety of the obligations of the parties. No general or specific conditions communicated by the customer can be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only ones applicable to the obligation in question.These general conditions of internet sale may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general conditions of sale via internet will be put online by the establishment. As soon as it is posted online, the new version of the general conditions of sale via internet will automatically apply to all customers.